295 Privacy Policy — User Personal Data Protection

Effective: January 2026. This policy describes how 295 collects, uses, and protects your personal information.

Information Collected by 295

When you register or use the 295 platform, we collect various types of information to ensure our services run securely and efficiently. The information collected includes:

Account Information

During registration, you are required to provide your full name, an active email address, a valid Malaysian phone number, and date of birth. This information is used to verify your identity and confirm that you meet the minimum age requirement to use the 295 platform.

Device & Browser Information

We automatically collect technical information such as device type, operating system, browser version, IP address, and language settings. This data helps us optimise the user experience across devices and identify any suspicious activity.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction details such as payment method, amount, date, and transaction status. We do not store credit card numbers directly — payment processing is handled by licensed, secure third-party providers.

Usage Data

We record in-platform activity such as games played, session duration, clicks, and page navigation. This data is used to improve service quality and personalise the 295 user experience.

How Your Information is Used

295 uses the information collected solely for legitimate and relevant purposes. The primary ways your data is used include:

Verifying your identity and enabling secure access to your account.
Processing deposits, withdrawals, and other financial transactions in MYR.
Sending important notifications related to your account, security, and promotions you have opted in to receive.
Identifying and preventing fraud, money laundering, or any other unlawful activity.
Meeting legal and regulatory compliance requirements applicable in Malaysia.
Enhancing platform features, fixing bugs, and optimising the overall performance of 295.
Providing more effective and responsive customer support.

295 will not use your data for third-party marketing purposes without your consent.

Cookies & Tracking

The 295 platform uses cookies and similar tracking technologies to enhance website functionality and deliver a better user experience. Cookies are small text files stored on your device when you browse our website.

We use several types of cookies, including:

Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
Preference cookies: Saving your preferences such as language and display theme for a more convenient experience on return visits.
Analytical cookies: Collecting anonymised usage data to help us understand how users interact with the 295 platform, enabling us to make continuous improvements.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 295 platform.

Data Storage, Security & Third-Party Sharing

Storage & Security

295 uses industry-standard encryption technology to protect your personal data during transmission and storage. All sensitive data is stored on servers secured by firewall systems and strict access controls. Only authorised personnel may access users' personal information, and only when required to carry out service-related duties.

We retain your data for as long as your account remains active or as needed to fulfil our legal and business obligations. Once an account is closed, your data will be deleted within the timeframe prescribed by regulatory requirements.

Third-Party Sharing

295 does not sell or rent users' personal data to third parties. However, we may share information in the following circumstances:

With licensed payment processors that require data to process your MYR transactions.
With technical service providers who assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
When required by law, court order, or a Malaysian regulatory authority.

User Rights, Policy Changes & How to Contact Us

Your Rights as a User

As a 295 user in Malaysia, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal information we hold about you at any time.
Right to Rectification: If any of your information is inaccurate or outdated, you can submit a correction request via the account settings section or by contacting our support team.
Right to Erasure: You may request the deletion of your personal data, subject to any applicable legal retention obligations. Deletion requests will be processed within a reasonable timeframe.
Right to Object: You may object to the processing of your data for direct marketing purposes by contacting us directly.

Changes to This Policy

295 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, technology, or legal requirements. Users will be notified of any significant changes via the platform. The latest effective date will always be displayed at the top of this page.

How to Contact Support

If you have any questions, concerns, or requests regarding this Privacy Policy or how 295 handles your personal data, please contact us by email at: [email protected]. You may also refer to our frequently asked questions us for answers to frequently asked questions.

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